[Newsletter] CX for brands

Today’s global and connected consumers have become increasingly tech-savvy with rising expectations from the brands they interact with. Nimble organizations are seeing this as an opportunity to leverage superior CX as a differentiator in their customer engagement strategy. This has meant re-thinking their business models as traditional approaches are no longer feasible to drive the CX that consumers are looking for. In this context, cognitive solutions have emerged as technology enablers that provide consistent and superior CX at scale.

Our Cognitive Assistant platform, Yodaa, has been ranked 7^th best in the world by HFS Research. It works on an outcome-based model which helps organizations drive contextual intelligence in their customer interactions. Recently, Yodaa also won the Golden Bridge Award for “Innovation in Technology”, a testament to our expertise in providing robust cognitive support solutions. This newsletter also contains other thought-leadership content and articles.

Happy Reading!

Vivian Gomes l Vice President – Marketing l CSS Corp

[Article] How to Leverage Geospatial Data to Map Locations and add Business Value

Nishikant Nigam, EVP & Chief Delivery Officer, CSS Corp shares his opinion about how contextual intelligence and analytics can help organizations drive business outcomes. It covers the convergence of GIS and digital. Read More

[Article] 5G: How It Will Change The Network World?

Phani Kishore Burre, Cloud & Infra Delivery Head, CSS Corp shares his views on how 5G will be a transformative force blurring the boundaries of reality between real and virtual objects. Read More

What AI Means to Businesses in Terms of Cost Optimization, Efficiency and HR

Nishikant Nigam, EVP & Chief Delivery Officer, CSS Corp shares his opinion about the rapidly evolving AI landscape, influencing services & business models, and in the process, modernizing operations, reducing costs, increasing service agility, and harmonizing customer experiences. Read More

Reskilling: The Cardinal Rule Aspiring Technologists, CXOs Need to Embrace

Interview by Nishikant Nigam, EVP & Chief Delivery Officer, CSS Corp about cognitive technologies becoming an integral part of how businesses and people operate. CXO's and senior leaders in organizations have to adopt a fresh thought process and approach to ride the digital wave. Read More

[POV] How to Leverage Digital Tech to Drive Revenue Growth

This POV explores the various ways that digital technologies can help businesses grow their top line - building your brand, finding your customers and closing the deal. Read More

[Whitepaper] How Cognitive Analytics & Bots will Transform CX Management

NelsonHall, in this Whitepaper for CSS Corp discusses the market need for companies to adopt cognitive technology and the resulting outcomes. Read More

[Case-study] Using Deep Analytics for a Global Pharma Major to Improve Public Health

A leading European pharma major leveraged CSS Corp’s advanced analytical solution to formulate its go to market strategy and boost revenues. Watch Now

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[Blog] Transforming Customer Experience Through Cognitive Analytics

This article focuses on how cognitive technologies elevates customer experience from a contact center and customer service hubs. Read Now

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