Today’s global and connected consumers have become increasingly tech-savvy with rising expectations from the brands they interact with. Nimble organizations are seeing this as an opportunity to leverage superior CX as a differentiator in their customer engagement strategy. This has meant re-thinking their business models as traditional approaches are no longer feasible to drive the CX that consumers are looking for. In this context, cognitive solutions have emerged as technology enablers that provide consistent and superior CX at scale.
Our Cognitive Assistant platform, Yodaa, has been ranked 7th best in the world by HFS Research. It works on an outcome-based model which helps organizations drive contextual intelligence in their customer interactions. Recently, Yodaa also won the Golden Bridge Award for “Innovation in Technology”, a testament to our expertise in providing robust cognitive support solutions. This newsletter also contains other thought-leadership content and articles.
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Vivian Gomes l Vice President – Marketing l CSS Corp