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CSS Corp Newsletter | September 2018
CSS Corp wins Gold Stevie & Silver Stevie at 2018 International Business Awards

Digital CX is increasingly gaining relevance as industries and consumers alike are progressing towards a future that is becoming more connected. Companies need to have a sound CX strategy in place to be able to meet the ever-changing client needs. However, here's the catch – the application of Digital CX is going to be different for varying industries. Contextualization and alignment to business objectives are key factors to achieving the targeted benefits from the adoption of a Digital CX strategy. As your Digital CX adoption matures, more business cases are added along the way. So, a number of factors play a significant role in the practical orchestration of Digital, namely, industry knowledge, thorough understanding of business processes, and involvement of relevant practitioners who can execute this well.  

In this context, clients are increasingly looking to CSS Corp to help them take a pragmatic approach to adopting cognitive solutions for their environments. Some of these examples and other powerful client success stories are featured in our case study compendium series, ASCENT. Last month, our innovation and delivery capabilities in the adoption of cognitive technology, have also been rewarded with the Gold and Silver Stevie Awards at the 2018 International Business Awards.  

In this newsletter, we have also summarized some of our recent updates and thought leadership.

Happy Reading!

Vivian Gomes l Vice President – Marketing l CSS Corp

CSS Corp in the News


[News article] Digital culture: The digital transformation success factor

Visweswara Rao, SVP, CHRO, CSS Corp shares his thoughts about the role of HR leadership in recognizing digital culture as the key enabler in an organization’s digitization initiatives. Read Now


[News article] Shift left & get right in customer support

Ashish Mohanty, SVP- Technology Support, CSS Corp talks about how organizations are embracing the “Shift-Left” principle that moves the issue resolution as close as possible to the front-line and the customer. Read Now

Compendium & POV


[Compendium] Flagship Digital Case Study Compendium

The finest collection of our engagement stories with our global customers across service lines which showcases the depth of our technology expertise in driving flawless customer engagements. Read Now


[POV] Digital CX - The Roadmap to Success in the Digital Era

This POV has been created keeping in mind the recent research report published by NelsonHall, covering digital CX trends, buyer needs and CSS Corp’s service offerings in an outsourced environment. Read Now

Case Studies

Transforming Support Operations for World’s No 2 Networking Company through AI based Predictability

[Video] Transforming Support Operations for World’s No. 2 Networking Company through AI based Predictability

Find out how the world's second largest networking company transformed its support operations using our early warning systems. Watch Now

Migration and Network Re-engineering Capabilities for a Large Telecom and Networking Major

Migration and Network Re-engineering Capabilities for a Large Telecom and Networking Major

Find out how we enabled a large global telecom & networking company to get the RAN network 5G-ready using our expertise in networking & automation. Read Now

CSS Corp @Industry Events

CSS Corp Silver Sponsor at TSW Las Vegas

[Event] Silver Sponsor at TSW Las Vegas

TSW conference is the best place to network, share ideas, and learn about the latest trends in technology services. Join us for a joint session with our client Zscaler. Know More

[Event] Premier Sponsor at CIO Synergy

[Event] Premier Sponsor at CIO Synergy

CIO Synergy brings together 100 IT leaders to collaborate in a thought-leading exchange to examine directions from within the Office of the CIO. Know More