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In this age of unprecedented customer expectations, organizations are striving to elevate their customer experience and support ecosystems. But technical debt and siloed components make it difficult to integrate diverse systems. CSS Corp recently launched CSS EDISON™, a comprehensive cloud-based CX transformation platform, which helps gain complete control of support processes, optimizes costs, and drives exceptional experiences for customer acquisition, retention, and renewals. This platform has been built incrementally over the past 5 years and contains 14 modules that cut across the contact center ecosystem.

This month also marks the start of a new era in CSS Corp’s history, with Sunil Mittal taking over as CEO. Sunil was earlier COO at CSS Corp, and has been the key architect of CSS Corp’s high growth trajectory over the last couple of years.

This newsletter contains other updates, thought leadership and an upcoming webinar that you can register for.

Happy Reading!

Warm Regards,

Vivian Gomes l Senior Vice President – Marketing l CSS Corp

Upcoming Webinar with TSIA


Join CSS Corp for this upcoming joint webinar with Riverbed and TSIA on the trends and challenges in technology support in the new normal. The webinar will focus on the importance of having a holistic view of the building blocks of a future-proof technology support strategy, and creating synergies to drive seamless customer experience (CX). Register Now

POV, Case Study & Blog


[POV] Conversational AI Driving Next-gen Customer Experience

This POV examines how conversational AI helps support organizations to align their customer imperatives to drive next-gen CX. CSS Corp's CSS Edison™ Virtual Assist is an AI-powered solution that brings human and machine intelligence together to power next-gen personalized support solutions. Read Now


[Case Study] Improving Service Levels for a Leading American Telcom

This case study demonstrates how we accomplished 200% improvement in service levels for a leading American telecom player during the pandemic through CSS Corp's COEUS, a singular solution aimed at removing all clutter and which provides real-time actionable insights that helps leaders maintain business continuity. Read Now


This blog by CSS Corp's Editorial Team talks about how the trajectory of digital adoption has shot up significantly since the onset of the pandemic, and how these shifting digital experience paradigms present opportunities for enterprises to differentiate and compete on CX. Read Now

CX Transformation Platform & Infographic


Introducing CSS Edison™

This brochure showcases CSS Corp's CSS Edison™ - a definitive CX Transformation Platform which is an end-to-end technology platform that unites customer services’ three essential pillars seamlessly: elevating customer engagement, driving intelligence & insights, and amplifying agent productivity. Read Now


[Infographic] Digital Messaging Services

This infographic demonstrates CSS Corp's Digital Messaging Services which enables enterprises to not only craft holistic experiences and discover revenue streams, but also kindle outcome-based conversations on all platforms via CSS Corp’s unified engine and messaging framework.
Read Now