Not rendering correctly? View this email as a web page here.
CSS Corp Newsletter | Aug 2020
Aug newsletter


Sometimes adversity accelerates innovation. We are seeing the emergence of unique remote working models in the industry and complementary digital solutions that are enabling service providers to drive world class CX services for their customers. CSS Corp has been leading the way with a strong technology-led and insights-driven services model. Our creative commercial models have enabled organizations to better realize the benefits of their digital transformation initiatives. Furthermore, the employee-friendly environment driven by our proprietary CHEER framework has ensured that the most important pillar of the knowledge economy, the employees, are able to perform to their best potential.

This has led to strong business traction, aggressive hiring and all-time low attrition. Recently, NelsonHall positioned us as a Leader across all 4 market segments in the NEAT Vendor Evaluation 2020 for CX services in Telecom & Media. With a strong sector expertise in preemptive support and services, and an array of proprietary assets and consulting services, we continue to offer CX and IT services that allow our clients to deliver unparalleled customer experiences.

Read about this and other thought leadership in this month’s newsletter.

Warm Regards,

Vivian Gomes l Senior Vice President – Marketing l CSS Corp 

Video & Infographic

Robotic Process Automation (RPA) solutions

[Video] CSS Corp’s Robotic Process Automation (RPA) solutions

This video showcases CSS Corp's assisted Robotic Process Automation solution which augments agents capabilities.
Watch Now


[Infographic] Unleash the Power of Digital Associates & be Future Ready

This infographic showcases the evolution of digital transformation centered around human-machine collaboration in the enterprises. Read Now

Case Studies

Case Study Large Networking Company

Integrated Service Management and Support Ecosystem through Digitalization For a Large Networking Company

This case study showcases how CSS Corp designed a transformative solution that enhanced customer experience by leveraging AI, ML & NLP to drive predictability and agility in operations. Read More

Global Networking OEM

Transforming CX and EX with Automation and Next-gen Omnichannel Support For a Global Networking OEM

This case study elaborates on how CSS Corp implemented a relationship-centered engagement platform by providing multi-lingual and multi-channel support across three centers in India, Mauritius, and Poland. Read More

Cloud Ops Services

Cloud Ops Services

Cloud Ops Services
Accelerate & Optimize Service Delivery with Ease

CSS Corp’s CloudOps services takes a holistic, multi-spoke, AI-driven approach that covers enterprises from provisioning through disaster recovery, giving a lower TCO, higher ROI, agility, real-time scale, and availability. Read More


CSS Corp in The News

AI in healthcare

AI in healthcare

In this article, Phanikishore Burre, SVP and Global Delivery Head – Networks, Cloud, Infrastructure and Security Services at CSS Corp shares his insights on how with AI, healthcare sector has shifted its focus from treatment, to prediction, and subsequently prevention. Read More

BCP PlayBook CSS Corp’s resilience frameworks

CSS Corp's BCP Playbook

In the video, Vivian Gomes, SVP Marketing at CSS Corp shares his views on how the company prepared for the pandemic, took control of the situation, stabilized operations, and embraced the New Normal with a carefully realigned BCP strategy. Read More