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CSS Corp Newsletter | August 2019

Technology has made rapid strides in the last century with some revolutionary inventions. Advancements in modern processes have changed the way in which we perceive the world. With the digitization of most operations, life has become easier for everyone. However, there is scope for more. Technology is still evolving, and we are far from a point where it can autonomously start doing things. So, bots have emerged as a fantastic complement to human effort.

CSS Corp recognizes this opportunity. We believe that a synergistic model of humans with machine intelligence is the optimal approach. It combines the best of both worlds and can be applied across industries and functions – from the front-office to the back-office. The key is to get the mix just right. With this approach, we are adding value for 150+ global brands across the world.

This newsletter also talks about some of our recent updates and thought leadership!

Happy Reading!

Vivian Gomes l Vice President – Marketing l CSS Corp 

CSS Corp in the News


Amplify Agents to Transform CX in Customer Service

Vivian Gomes, VP Marketing at CSS Corp shares his views with Express Computer about how it has become imperative for companies to amplify agent experience through technology in order to improve customer experience and drive business outcomes. Read More


The Mechanics of leveraging an AI-driven approach to solve problems

Dr Kiran Marri, VP & Chief Scientist – Digital Engineering Services at CSS Corp shares his views with Techcircle on how businesses can effectively solve complex problems using AI and ML solutions with the right expertise. Read More

Video & Infographics


[Video case-study] Digital Transformation for a Global Leader in Cosmetics Industry

Find out how a top luxury cosmetics giant used CSS Corp's expertise in modernizing its IT environment to improve digital experiences for its customers across its portfolio of brands Watch Now


[Infographic] Augmented Reality is Creating Waves in the ‘Real World’

This infographic explores the use-cases, and industry challenges in adopting Augmented Reality and proposes ideas and solutions in integrating AR to augment customer support and customer experience. Read More



A Guide To Differentiated Pricing Models For The Digital Age

This blog explores the traditional pricing models and emergence of new age pricing models in line with the shift towards on-demand service delivery. Read More


How Emerging Technologies Are Re-defining The IT Service Provider Landscape

This blog discusses the need for IT companies to keep pace with evolving technology with focus on processes and providing business outcomes. Read More

CSS Corp at Industry Events


Meet us at MWC Los Angeles

MWC Los Angeles 2019 brings together leading companies and influential experts from all sectors within the mobile technology industry to advance Intelligent Connectivity – a fusion of 5G, IoT, AI and Big Data. Learn more


Meet us at NTCA Conference

The NTCA Fall Conference is an opportunity for senior leaders and executives from the Telecom industry to learn about industry and regulatory updates with a focus on management and leadership strategies. Learn more